Privacy policy
Last updated: November 9, 2026
If language versions differ, the French version prevails.
Person responsible
Nada Issa, Lead, Quality Control and Compliance, is the person responsible for the protection of personal information at Salubra. For any question or request: info@salubra.ca.
Information collected
Contact details for your business and its representatives, information about your activities and products, and the information needed for billing. When you visit, we also measure anonymous statistics (pages viewed, referrer, device type), without cookies.
Purposes and consent
We use this information to assess your situation, prepare your documents, bill you and communicate with you, with your consent or where the law permits. You may withdraw your consent. We never sell your information.
Storage and service providers
Our data is hosted in Montréal. Some providers process information outside Quebec or Canada: Google (account sign-in, in the United States), Vercel (website hosting and visit statistics), Square (payments) and Resend (email delivery). Before any transfer, we assess the privacy factors as the law requires. Address suggestions in the booking form come from Photon (Komoot, in Germany), using OpenStreetMap data: only the address text you type is sent to it, through our servers.
Retention
Forms started but not submitted: 12 months. Client files and working documents: the length of the mandate, then 3 years. Invoices and payments: 6 years, as tax laws require. Information is then destroyed or anonymized.
Your rights
You may request access to your information, its correction, portability or deletion by writing to info@salubra.ca. We respond within 30 days. You may also complain to Quebec’s Commission d’accès à l’information or the Office of the Privacy Commissioner of Canada.
Incidents
If a confidentiality incident presents a risk of serious injury, we notify the people concerned and the Commission d’accès à l’information.